Redmine as a Help Desk Solution

I’ve gotten decent at understanding a lot of features of Redmine.  I have been tasked with customizing and configuring Redmine to an internal IT Help Desk solution.  If you install a theme, a bunch of plugins, and change the layout it can be a usable solution.  The best part is internal users can finally use email to generate tickets.

If you need a Help Desk solution that involves external users, I’d recommend the RedmineUp Help Desk plugin.

The feedback process for the Help Desk implementation is slow going so I looked into Redmine + Docker.  I’ve never done a Docker project before so it was pretty fun.  Took a little while but figured out how to replicate the project to docker.

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