I’ve gotten decent at understanding a lot of features of Redmine. I have been tasked with customizing and configuring Redmine to an internal IT Help Desk solution. If you install a theme, a bunch of plugins, and change the layout it can be a usable solution. The best part is internal users can finally use email to generate tickets.
If you need a Help Desk solution that involves external users, I’d recommend the RedmineUp Help Desk plugin.
The feedback process for the Help Desk implementation is slow going so I looked into Redmine + Docker. I’ve never done a Docker project before so it was pretty fun. Took a little while but figured out how to replicate the project to docker.
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