Redmine as a Help Desk Solution

I’ve gotten decent at understanding a lot of features of Redmine.  I have been tasked with customizing and configuring Redmine to an internal IT Help Desk solution.  If you install a theme, a bunch of plugins, and change the layout it can be a usable solution.  The best part is internal users can finally use email to generate tickets.

If you need a Help Desk solution that involves external users, I’d recommend the RedmineUp Help Desk plugin.

The feedback process for the Help Desk implementation is slow going so I looked into Redmine + Docker.  I’ve never done a Docker project before so it was pretty fun.  Took a little while but figured out how to replicate the project to docker.

Advertisements
This entry was posted in Web and tagged , , . Bookmark the permalink.

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out /  Change )

Google+ photo

You are commenting using your Google+ account. Log Out /  Change )

Twitter picture

You are commenting using your Twitter account. Log Out /  Change )

Facebook photo

You are commenting using your Facebook account. Log Out /  Change )

Connecting to %s